Terms of Service

Last updated: November 11, 2026
Understanding a Purchase at Rispexo
These Terms of Service describe the rules for using https://rispexo.com/ and the conditions that apply when you purchase merchandise through our online store. Rispexo is operated by Haikou Yuqi Sports Culture Co., Ltd. In these Terms, “Rispexo,” “we,” “us,” and “our” refer to that operating business.
By browsing the website or placing an order, you agree to these Terms to the extent allowed by applicable law. The Shipping Policy, Return & Refund Policy, and Privacy Policy explain related matters in greater detail. Nothing in these Terms replaces mandatory rights granted to consumers.
Eligibility and Appropriate Use
You must be at least 18 years old and have the legal capacity to enter a purchase agreement or any permission required by the laws applicable to you. Use the website lawfully. You must not place fraudulent orders, impersonate others, attempt unauthorized access, interfere with transactions, or introduce harmful code. We may take reasonable steps to investigate misuse and protect the store and its customers.
Accounts and Information You Provide
If customer accounts are made available, you are responsible for keeping your credentials secure and informing us of suspected unauthorized use. Please supply accurate contact, billing, and delivery details when shopping. If an error affects fulfillment, the available remedies and responsibility for additional costs will depend on the facts, the disclosed purchase terms, and applicable consumer law.
Product Information and Availability
Descriptions, photographs, dimensions, features, and available options are intended to help you evaluate a product. Minor appearance differences may result from lighting or display settings. Listings, prices, and inventory can change. If a material listing mistake or a stock problem affects your order, we will review the circumstances and explain the available resolution. Statutory rights concerning faulty or misdescribed goods remain unaffected.
Placing an Order
Submitting an order at checkout constitutes an offer to purchase under the conditions displayed for that transaction. An automated acknowledgement confirms that the request was received and does not necessarily constitute final acceptance. We may decline or cancel a transaction for a legitimate reason such as unavailable stock, unsuccessful payment authorization, an obvious material pricing error, suspected fraud, or inability to fulfill the order lawfully. Where payment was collected for an order we cancel, amounts owed will be refunded.
Prices, Taxes, and Payment
The purchase total, including shipping charges and taxes collected by us, is displayed before payment is finalized. The payment options offered may vary by order or destination and are those shown at checkout. International deliveries may involve import duties, local taxes, or customs charges. Responsibility for these depends on the terms disclosed for the transaction and applicable law; we do not guarantee that all cross-border charges are prepaid.
Preparation, Dispatch, and Delivery
Our usual order-processing period is 1–3 business days after successful payment confirmation. Estimated transportation time is 7–15 business days after dispatch. Preparation and transit are distinct stages, and a delivery estimate is not a guaranteed arrival date. Available destinations, shipping costs, tracking, and delivery issues are addressed in our Shipping Policy.
Order Changes and Cancellation
If you need to correct an order or request cancellation, contact service@rispexo.com promptly, preferably before dispatch. We will make reasonable efforts to assist, but changes may no longer be possible after fulfillment has advanced. For goods already dispatched, our Return & Refund Policy and any mandatory cancellation or withdrawal rights apply.
Returns and Refunds
Eligible customers may request a return within 30 calendar days after delivery, subject to our Return & Refund Policy. Following refund approval, repayment is normally initiated within 10 business days after approval, unless a shorter legal deadline applies. Refunds are generally directed to the original payment method unless applicable law requires otherwise. Exchanges depend on circumstances and availability.
Website Content and Intellectual Property
The website may include original text, images, graphics, and other materials protected by intellectual property rights. Ordinary browsing and personal purchasing are permitted. Unauthorized commercial reproduction or redistribution of protected material is not permitted unless authorized or allowed by law. Product names and trademarks owned by third parties remain theirs.
Independent Services and Links
E-commerce technology, payments, transportation, and related functions may involve independent providers with their own policies. We do not control every external website reached through a link. Use of a service provider does not remove obligations that apply to us as the seller under mandatory law.
Privacy and Security
Our Privacy Policy explains how information may be processed through the storefront, checkout, and customer service. Do not attempt to compromise the security of our systems or other customers' information. Privacy activities that require consent remain subject to the relevant legal requirements.
Service Interruptions and Liability
The website may occasionally be affected by maintenance, network failures, or events outside reasonable control. Any restriction of liability operates only where permitted by law. Nothing here excludes statutory warranties, consumer remedies, or liability that cannot legally be limited or excluded.
Complaints and Updates
We encourage you to contact us about an order concern so that it can be reviewed. These Terms are subject to applicable law and any mandatory consumer protections that take precedence. We may update the Terms as our services or legal obligations change; the revised wording will be posted on the site, with additional notice where required.
Governing Law and Jurisdiction
These Terms of Service are governed by the laws of the People’s Republic of China, excluding its conflict of law rules. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the people’s courts of Haikou City, Hainan Province, where our operating company is registered. Nothing in these Terms shall prejudice the mandatory consumer protection rights granted to you under the applicable law of your country/region of residence.
Business and Contact Information
Operating Company: Haikou Yuqi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKDRMYL0R
Company Address: Room D053, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@rispexo.com
Contact Phone: +86 17264931785
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rispexo.com/