Privacy Policy

Last updated: November 11, 2026
Privacy Begins With the Reason for a Visit
A person signing up for store news may provide only an email address. A shopper checking product information may leave technical browsing data. A customer arranging delivery provides details that are needed to complete a transaction. These activities are not the same, and this policy explains how information may be handled at each stage.
This Privacy Policy applies to https://rispexo.com/ and customer communications associated with the store. Haikou Yuqi Sports Culture Co., Ltd. is responsible for personal information it processes in operating Rispexo, while certain technology, payment, or logistics organizations may have independent responsibilities under applicable law.
Information From a Newsletter Request
If you enter your email address to receive announcements or updates, we may process that address, the subscription request, and relevant preferences to administer the communication. Promotional emails are subject to applicable marketing rules. You may withdraw from promotional communications using an unsubscribe option provided in the message, where available, or by contacting us.
Stopping promotional messages does not ordinarily prevent necessary communications connected with a transaction or a customer service inquiry.
Information Needed for a Purchase
When you submit an order, relevant information may include your name, email address, telephone number, billing and delivery addresses, delivery instructions, products selected, quantities, prices, order reference, and transaction or fulfillment status. This information helps identify the purchase, coordinate payment and delivery, and respond if something goes wrong.
We may retain transaction records where needed for accounting, taxes, payment disputes, consumer protection, or legal obligations. The information necessary for these purposes differs from information used for optional promotion.
Information Included in Support Requests
When you write to us or use a contact feature, we may receive your contact details, message, order reference, and photographs or other attachments you choose to send. We use relevant information to answer questions, examine delivery problems, handle cancellation or return requests, and maintain appropriate records.
Please do not email passwords, complete payment card details, or payment security codes. We may ask for reasonable verification before discussing an account or disclosing order details.
Technical and Browsing Information
When a website is accessed, its infrastructure may process IP address, device and browser characteristics, operating system, language, approximate location inferred from network data, referral information, page visits, and session identifiers. If shopping functions are used, cart activity, searches, or interactions with website features may also be involved.
Some information supports page delivery, checkout, fraud prevention, troubleshooting, and security. Information for optional performance measurement or advertising depends on the functions used and the choices required by law. Not every visitor provides every category of information.
Payments and Financial Information
Payment providers offering methods at checkout may process the credentials and transaction details required to authorize a payment, prevent fraud, or arrange a refund. They may operate under their own privacy notices. We may receive confirmation of payment status, transaction references, and refund details necessary to administer an order without asking customers to disclose complete card credentials to support personnel.
Purposes for Which We Use Data
Information may be used to deliver and maintain website functionality; receive and fulfill orders; provide delivery and transaction updates; respond to requests and complaints; prevent fraud and unauthorized access; comply with tax, accounting, and other legal duties; investigate technical failures; and, where offered and permitted, send requested marketing messages or support advertising-related activities.
We seek to use information relevant to the particular task. An email address submitted for a newsletter does not by itself mean that all possible transaction or advertising uses are necessary.
Legal Bases Where Applicable
In jurisdictions that require a legal basis, processing to complete a purchase may be necessary for performance of a contract. Certain records may be necessary to comply with law. Proportionate security and fraud prevention may be supported by legitimate interests where permitted and appropriately balanced. Some non-essential technologies or promotional activities may require consent.
When consent is the legal basis, it may be withdrawn for future processing. Withdrawal does not make earlier lawful processing invalid or prevent processing required on another valid ground.
Parties That Help Operate the Store
Rispexo uses Shopify commerce infrastructure. Depending on the available features, Shopify may process information involved in website sessions, carts, checkout, customer accounts, and orders.
Other recipients may include payment service providers, logistics and delivery organizations, and providers supporting customer communications, website reliability, and security. Each receives information relevant to its function. For example, a shipping carrier needs delivery information, while a payment provider needs details relevant to a transaction.
If analytics or advertising services are active, those providers may process online identifiers or interaction information subject to applicable controls. Some providers act on our instructions; others have independent legal responsibilities. Information may also be disclosed to comply with lawful requests, investigate fraud, protect legal rights or safety, or facilitate a lawful business transaction subject to required safeguards.
Cookies and Similar Technologies
Cookies and comparable technologies can support core shopping functions such as remembering a cart, keeping a session active, or protecting checkout. Other technologies, if enabled, may help remember preferences, assess website performance, or measure advertising.
You can control many cookies through browser settings, although disabling essential technologies may affect site functions. Where the law requires consent or additional controls for non-essential technologies, those requirements govern their use.
Marketing and Advertising Choices
If you request promotional messages, you can unsubscribe using the available method or contact service@rispexo.com . Depending on your jurisdiction and the technologies in use, you may also have the right to opt out of qualifying targeted advertising, sales, or sharing of personal information.
Where applicable law requires recognition of a valid browser opt-out signal, such as Global Privacy Control, it will be handled for qualifying processing in accordance with that law. You may also email us about relevant rights. An advertising opt-out does not ordinarily stop information needed to fulfill orders, protect the service, or meet legal obligations.
Cross-Border Processing
Online retail can involve technology, payment, and delivery organizations operating in different countries. Personal information may therefore be stored, accessed, or processed outside your country of residence. Where applicable law requires safeguards for international transfers, appropriate contractual or other recognized measures are used.
How Long Information Is Retained
Retention depends on why the information is held. Purchase records may be needed for tax, accounting, chargebacks, and consumer protection. Support correspondence may be retained for the duration of a request and reasonable related recordkeeping. Technical information may be retained for security or troubleshooting. Subscription preferences may be retained as necessary to honor communication choices.
When data is no longer reasonably needed for a lawful purpose, it is deleted, de-identified, or managed in another lawful manner. Retention duties and recognized legal exceptions may prevent immediate deletion in some cases.
Safeguarding Information
Reasonable technical and organizational measures are used to reduce the risk of unauthorized access, alteration, disclosure, or loss. Providers may maintain additional safeguards for the information they handle. No internet service can guarantee absolute security. Please protect your credentials and avoid sharing unnecessary sensitive information.
Your Privacy Rights
Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a portable copy of eligible personal information. Other rights may include restricting or objecting to processing, withdrawing consent, opting out of qualifying advertising activity, appealing an eligible privacy decision, or complaining to a competent authority.
These rights can be subject to identity verification, lawful exceptions, and obligations to preserve certain records. We do not unlawfully discriminate against individuals for exercising applicable privacy rights.
Making a Privacy Request
To request assistance with your personal information, email service@rispexo.com and explain what you want to review. Provide sufficient details to identify the relevant record without sending unnecessary sensitive information. We may request reasonable identity verification before releasing or changing personal data. Requests are handled within the periods required by applicable law, with explanations where legally necessary.
Children and External Websites
Rispexo is intended for general online retail rather than being directed to children under the applicable age of digital consent. You must be at least 18 years old and have the legal capacity to enter into a binding contract to use our website and place an order. We do not knowingly solicit children's information where prohibited by law. Parents or guardians may contact us with concerns.
Links to independent third-party services may lead to websites with different privacy practices. Their own notices govern information you provide directly to them.
Revisions to This Notice
We may update this Privacy Policy to reflect changes in our services, data handling, or legal obligations. Revised wording will be published here, with any additional notice or consent required by law.
Privacy Contact and Business Information
Operating Company: Haikou Yuqi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKDRMYL0R
Company Address: Room D053, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@rispexo.com
Contact Phone: +86 17264931785
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rispexo.com/