Contact Us

Last updated: November 11, 2026
Questions Are Part of Shopping
Sometimes you need information before deciding to buy. At other times, you may need to correct an order detail, follow a delivery, or ask about an item that has arrived. Rispexo provides the following contact channels so you can raise a question at whichever stage it occurs.
What We Can Assist With
Please contact us about product information, order acknowledgements, payment-status questions, address corrections, shipment tracking, delivery concerns, cancellation requests, and after-sales issues such as returns, exchanges, or refunds.
For an existing order, including your order number and the email address entered at checkout will help us identify the right purchase. If the concern involves a damaged, incomplete, or incorrect item, explain what happened and attach clear photographs when reasonably possible.
Contact by Email
Our customer service email is service@rispexo.com . Email is a useful option for inquiries that involve order references, photographs, or details you would like to keep in writing.
Please do not send passwords, full payment card numbers, or card security codes in an email or contact form. We may request reasonable order information before discussing personal transaction details.
Contact by Telephone
You can contact us at +86 17264931785 during our published business hours:
Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Inquiries received outside these hours can be reviewed during the next available support period. Some requests take longer to resolve when shipping or payment information must be obtained from another provider.
Before Returning an Item
Contact customer support before sending any merchandise back. We will explain the applicable return process and provide an authorized return destination if a shipment is needed. The company address below identifies our operating business; it is not automatically a return warehouse or the address to which merchandise should be sent.
Please also review our Shipping Policy and Return & Refund Policy for delivery estimates, return eligibility, applicable charges, and refund information.
Business Information
Operating Company: Haikou Yuqi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKDRMYL0R
Company Address: Room D053, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@rispexo.com
Contact Phone: +86 17264931785
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rispexo.com/