Return & Refund Policy
Last updated: November 11, 2026
Choosing the Right Resolution
A product that is not quite right for your needs calls for a different review from an item that arrives damaged or does not match its description. Rispexo's return process takes the reason for the request into account while preserving any consumer rights that apply by law.
- Return Request Period
You may request a voluntary return of an eligible product within 30 calendar days after delivery. Contact service@rispexo.com within that period and provide the order number, the product concerned, and your reason for requesting a return. Mandatory rights concerning faulty or misdescribed products may remain available beyond this voluntary window. - Conditions for a Change-of-Mind Return
For a voluntary return based on personal preference, the item should generally remain unused beyond reasonable inspection, be in its original condition, and include relevant parts and accessories. Please keep original packaging where reasonably necessary and provide information that identifies the purchase.
Some products may be excluded from voluntary returns where lawful exceptions apply, such as qualifying personalized, perishable, or hygiene-sensitive goods. These conditions do not take away statutory rights for defective, damaged, or incorrectly supplied items. - How to Request a Return
First, contact support. Email service@rispexo.com with the order number and a description of your request.
Next, provide supporting details. For damaged, defective, incomplete, or incorrect items, include clear photographs when reasonably possible.
Then, follow the instructions. We will review the circumstances and, where return shipping is necessary, provide the authorized destination and directions for sending the item back.
Finally, retain evidence of dispatch. Package the product securely and keep the posting receipt and tracking information if available.
Do not send merchandise to the registered company address shown below unless customer support expressly authorizes it for that return. The registered address is not automatically a return receiving facility. - Responsibility for Return Postage
For eligible change-of-mind returns, return postage is generally paid by the customer unless applicable law requires otherwise. If goods are defective, damaged, or different from the item ordered, we cover applicable reasonable return transportation expenses or provide another legally appropriate solution. Please contact us before arranging expensive international return shipping. - Inspection and Approval
When a return reaches the authorized destination, we may examine the product, its accessories, and the details of the request. We will communicate the result and appropriate next steps. Voluntary-return condition rules do not override legal remedies for nonconforming goods. - Refunds: Initiation and Arrival
For an approved refund, we normally initiate repayment within 10 business days after approval, unless applicable law requires a shorter period. Refunds generally go back to the original payment method unless another arrangement is legally required.
The date a refund is initiated may differ from the date funds appear in your account. Banks, card issuers, or payment providers may require additional time. Refunds of original delivery charges, where applicable, are determined by the reason for the return, the purchase terms, and mandatory consumer law. - No Restocking Charge
We do not charge a restocking fee for eligible returns. A customer-paid shipping charge for a voluntary return, where applicable, is separate from a restocking fee. - Problem Items and Legal Remedies
If your item is defective, arrives damaged, is missing necessary components, or differs materially from what you ordered, contact us as soon as reasonably possible. Provide the order number and an explanation, with photographs where available. Depending on the circumstances and law, an appropriate remedy may include repair, replacement, a full or partial refund, or another legally required measure. - Cancellation and Exchange Requests
If you want to cancel or change an order, contact us promptly, ideally before dispatch. We will make reasonable efforts to assist but may be unable to stop an order once fulfillment has progressed. When an order has already shipped, the return process and any mandatory withdrawal rights apply.
An exchange is subject to the reason for the request and product availability. When a direct exchange is not possible, an eligible return followed by a separate order may be an alternative. - Refused and Undeliverable Packages
If a parcel is returned after an address error, unsuccessful delivery attempts, or refusal of delivery, we will review the circumstances before determining next steps. Any shipping costs or refund adjustments must comply with the disclosed transaction terms and applicable law. - Rights That Remain Protected
Nothing in this policy limits mandatory rights relating to product quality, statutory warranties, withdrawal, delivery, or refunds. Where the law grants greater protection than a provision in this policy, the mandatory legal rule takes priority. - Return and Refund Contact Information
Operating Company: Haikou Yuqi Sports Culture Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKDRMYL0R
Company Address: Room D053, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@rispexo.com
Contact Phone: +86 17264931785
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rispexo.com/